CANCELLATION POLICY
Royal Way Limousine, Inc. mission is to offer our customers the finest and quality limousine service available in New York with competitive prices.Royal Way Limousine, Inc. provide service with higher standards in the limousine industry and NOT affiliate with other New York LIMOUSINE COMPANIES SO BE AWARE.
At Royal Way Limousine, Inc., we take pride in our punctuality, pleasantness, politeness and patience.
ROYAL WAY LIMOUSINE, INC. WE WILL NEVER CANCEL ON YOU, our services are 100% guarantee and in return we expect THAT YOU WILL NOT CANCEL ON US, AS WELL.
If a vehicle (sedan or stretch limousine) is booked, confirmed and then cancelled, our cancellation policy is as follows:
- ANY DEPOSITS, PREPAYMENT (cash, checks or credit card authorization) will be non-refundable if for any reasons CANCELLATION occurs from renter's side.
-for WEDDINGS and PROMS -DEPOSIT is not refundable even if you CANCEL 30 days before service, also CLIENT will be responsible for FULL PRICE CONTRACTED.
- Reservation completed and confirmed by both parties in advance and CANCELLED before services 7 days=25% charges from TOTAL PRICE CONTRACTED.
- CANCELLATION of a reservation completed and confirmed in advance but before services up to 48 hours=50% charges from TOTAL PRICE CONTRACTED.
- CANCELLATION of a reservation completed and confirmed in advance but before services=100% CHARGES IN FULL CONTRACTED.
- Cancellation of a 6,8,10 pass STRETCH LIMOUSINE TOUR OF NEW YORK SERVICE RESERVATION will result on 100% charges in FULL price contracted.
- Cancellation of a 14 pass SUV EXCURSION STRETCH LIMOUSINE any SERVICE RESERVATION will result on 100% charge in FULL price contracted.
- If you MISS your flight or your flight is DELAYED or CANCELLED or ARRIVED EARLY, Royal Way Limousine, Inc. must be called 1-866-253-3705 to avoid being charged in FULL for "NO SHOW".
- Collection Fees: When you make reservation with Royal Way Limousine, Inc. you agree to pay all legal counseling fees, litigation fees, legal fees, costs, accounting fees, expenses and disbursements for all actions taken prior to, during and subsequent to the initiation of legal proceedings to collect payments due incase of non-payment.
When you cancel a reservation please make sure that you receive an email cancellation notice which will show your cancellation number, time you cancelled and date. This will assured you that your cancellation was accepted as per our cancellation policy and you will not be charge in FULL PRICE AS CONTRACTED.
VERY Important:
To avoid being charge for "NO SHOW" at the pick-up location, YOU MUST CALL US - VERY SIMPLE. please read our NO SHOW POLICY
"NO SHOW" (airport, hotel, etc.):
IF you do not see your driver at the pick-up point established on your reservation DO NOT LEAVE the spot before calling our office (IT IS THE CUSTOMER'S RESPONSIBILITY TO CALL US, must call 1-212-593-3291 or the FREE # 1-866-253-3705 provided on your confirmation). If you LEAVE THE PICK-UP LOCATION without calling us you will be CHARGE for the full price of the ride contracted.
-PLEASE MUST follow our precise instructions given with your reservation confirmation so you do not have to get in any complications like get into a wrong limousine or go with other company then the one you RESERVE (when you have a reservation with us we 100% guarantee your service) because you do not want to PAY 2 TIMES FOR ONE SERVICE.
We always hold ROYAL WAY LIMOUSINE, INC. card and your FULL NAME on it or you can call us for better contact.
All efforts to contact a customer via cell numbers and all other contact information will be made before our driver is released and a trip is deemed "NO SHOW" reservation.
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