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Frequently Asked Questions and Answers:
Royal Way Limousine, Inc. will NEVER CANCEL ON YOU and our services are 100% guarantee.
NY LIMOUSINE RENTAL ALERT (Client Warning):
Royal Way Limousine, Inc. provide service with higher standards in the limousine industry/NOT affiliate with other ROYAL LIMOUSINES SO BE AWARE.
Searching for limousine service on the
WEB can be a tricky proposition littered with a maze of smoke-and-mirrors.
Many internet limousine websites claim they have all the vehicles in this world
and available worldwide and that you should book with them, get real and hire a local limo company by yourself.
Dealing with on-line limo-broker is like gambling. Here's how it works:
A reservation clearinghouse, or internet limo broker, doesn't own their vehicles. They merely take your reservation and farm it out to a locally based company.
Once this is done, they effectively loose control over your job performance,
TOTAL COST at final destination, or even show up/LEAVING YOU AT RISK.
BAD NEWS: There are many limo websites now who do not have anything to do with limousine service, they will sell you the best price ever, they will
promise you anything you want to hear just to book with them, after you book with them and give them your personal info they will
disappear (why because they only want your personal info), do not settle for cheap and just hire a LOCAL COMPANY with REAL LIMOUSINE BUSINESS NAME AND LEGAL REGISTERED.
- IF YOU HIRE NY LIMOUSINE SERVICE DON'T FORGET TO TAKE their COMPANY NAME, TELEPHONE NUMBER, a Reservation number WHEN YOUR
RESERVATION IS COMPLETED, BECAUSE YOU MAY NOT FIND THEM WHEN YOU NEED THEM
(airport arrival/departure, hotel, theater, sightseeing, etc.), if they don't
give you a REAL phone number to CALL in case of anything DO NOT BOOK -many of them are not listed as a BUSINESSES and you are at RISK!
ROYAL WAY LIMO PROVIDE PROFESSIONAL SERVICES, WE ARE VERY PROUD TO BE AT YOUR SERVICE, OUR PRICES ARE AFFORDABLE IF YOU ARE LOOKING FOR A GOOD, PEACE OF MIND SERVICE, WE REALLY WORK HARD FOR THE MONEY YOU ARE PAYING US.
PLEASE REMEMBER that in this business you get what you PAY FOR.
Q. WHY SHOULD I RESERVE SERVICE with Royal Way Limousine, Inc. New York???
A. If you need to take into consideration our services before the prices you are getting more from us compared with other limo services (dirty cars, poor
hygiene driver, not even water in the car, moody and not willing to talk to you about NY).
- You will be impressed about our services (professional driver always dressed/suit & tie, FREE bottle of American champagne in the limo or water, soda for limo with kids, FREE info about things to do in NY, peace of mind from the start to the finish but MUST TRY IT).
Q. Caller question: I WANT TO HIRE A STRETCH LIMOUSINE, HOW MUCH IS FOR A LIMO, I WANT THE LIMO FOR 2 HOURS?
A. Our office answer: How many people, what time, what do you want to do, what kind of event is this, we need details please?
Q. Caller question: INSISTING, TELL ME HOW MUCH IS THE LIMO FOR 2 HOURS?
A. Our office answer: Please tell me where you are going to or give me a description of the service would you like us to provide for you?
WITHOUT DETAILS WE CAN NOT ANSWER YOUR PRICE REQUEST, SO DO NOT GET DISAPPOINTED IF WE CAN NOT ANSWER YOU OR EVEN TO ACCEPT YOUR RESERVATION. Our policies is to inform our clients about our services and their responsibility is to inform us about their needs and a complete itinerary of the service.
Q1. How can I find a PRICE for a NIGHT ON THE TOWN limo or a WEDDING package limousine price on RoyalWayLimo.com?
A1. We at Royal Way Limo want our clients to know our prices before they book as well if there are other fees not included. If you are looking for a night on the town PRICE please look under NIGHT ON THE TOWN page or for a wedding please look under WEDDING page,
every service will have the price advertised. One reason makes us different then other companies
is that we advertised our prices and the client will know the total charge before they book with us,
we will promise you that you will not be surprise with HIDDEN FEES AT FINAL DESTINATION. OUR ADVISE for you is if a company is not giving you a TOTAL PRICE at booking BE AWARE!!
Q. HOW DO I RESERVE SERVICE with Royal Way Limousine, Inc.?
A. Please go to the right corner on any page of our website http://www.royalwaylimo.com and click RESERVATION (our online reservation is SECURE), very simple.
Please fill out the secure form properly otherwise will give you an error, when you finish click SUBMIT RESERVATION.
Q. If I RESERVE ONLINE, when I know if my RESERVATION is COMPLETED and CONFIRMED by Royal Way Limo?
A. First book online SSL secure, after we will receive your reservation, we will send you a confirmation number. You have responsibility to verify your RESERVATION DETAILS for accuracy as well our
service policies and CONFIRMING by Replying to our e-mail confirmation.
AFTER WE RECEIVE YOUR REPLY RESERVATION CONFIRMATION WE KNOW THAT YOUR RESERVATION IS NOW COMPLETE AND CONFIRM BY BOTH PARTY.
Q. Is it safe to give my personal/credit card details when booking my service online with Royal Way Limousine Incorporated?
A. YES, RESERVATIONS with Royal Way Limousine, Inc. take place on a SECURE
SERVER using SSL ENCRYPTION technology to ensure a high level of security when you enter your
personal and payment details. To verify that you are shopping in a secure
environment, a padlock will appear in your browser. It is normally in the status bar, towards the right hand side,
or at the bottom of your browser page. Please note that you have to use a browser which SUPPORT 128/256-bit encryption to be able to
access our secure pages.
ALL WEB PAGES ASKING YOU FOR SENSITIVE INFORMATION SHOULD BE SECURED USING SSL>>with prefix "https"!!!
-I have seen that so many companies DO NOT comply with secure reservation requirements - DO NOT BOOK/GIVE your personal info.
Q. When my credit card will be charged?
A. Before your credit card is charged with anything you will have the opportunity to review, modify, confirm and expressly agree to the total price that you will be charged. Royal Way Limousine, Inc. will charge your credit card after your reservation has been completed,
confirmed and accepted by you before services. IF YOU PAY WITH CREDIT CARD WE REQUIRE CREDIT CARD IMPRINT and CARDHOLDER
MUST BE PRESENT TO SIGN FOR SERVICES + picture ID.
ONLY for weddings & proms we require a reservation/deposit to guarantee your limousine (Deposit non refundable if you
You will easily understand the charges posted to your credit card account/statement because they will be under ROYAL WAY LIMOUSINE, INC.
Q. What, if I CANCEL my PROM or WEDDING reservation with Royal Way Limousine?
A. Cancellation of Prom and Wedding contracts with THIRTY DAYS (30 DAYS) NOTICE OR LESS from date of service will be charged the full contract amount. In cases of no existing contract, the vehicles' hourly minimum will be charged.
Q. For what time should I schedule a reservation with Royal Way Limousine for a pick-up from the Airport?
A. We recommend that you give us the estimated AIRLINE flight arrival time and we will adjust the pick-up time for you.
Q. Will Royal Way Limousine Incorporated charges me waiting time if my flight is delayed?
A. No! Royal Way Limousine will monitor your flight to make sure your driver will be there as per our reservation details pick-up time and location, if you get at pick-up location early and you do not see your driver you have to wait, also please call us.
- we monitor incoming flights for proper collection, but we are NOT responsible for AIRLINE EARLY ARRIVALS or DELAYS air/ground/customs/luggage's.
Q. How will I find and know who is my Chauffeur?
A. We provide MEET and GREET inside airport FREE of CHARGE.
Royal Way Limousine provides you with your reservation details a precise instructions (time+location) how the find and recognized Royal Way Limousine chauffeur.
Chauffeur will always hold a Royal Way Limousine sign containing your FULL NAME.
Q. When does waiting time charges apply for pickup at the Airport?
A. Rarely charges for waiting time at the airport occurs, most passengers are leaving the airport within our given time (our wait time exudes other limo companies).
- domestic flight 30 minutes free waiting time from the time the flight estimated arrival time.
- international flights we give 1 hour free waiting time from the time the flight estimated arrival time.
IF waiting time consumed we have a small charge for extra waiting time, additional waiting time of 20 minutes for luxury town car sedan=$20 and for a stretch limousine=$25.
Q. I anticipate I will be delayed going through immigration or clearing customs and I want to avoid paying waiting time;
Can I schedule my airport pickup reservation with Royal Way Limousine to be picked up later then flight arrival time?
A. Yes, just specify on the comments when booking your airport reservation. Delay pick-up designed to provide passengers arriving on international flight with extra time to clear customs and immigration, if you anticipate that you will be delayed going through immigration or clearing customs and you want to avoid paying waiting time; FOR EXAMPLE
30, 60, 90 minutes delay pickup, then your driver will arrive to the Airport 30, 60, 90 minutes after your flight arrives.
For none US citizens arriving on international flights with checked luggage, we recommend 60, 90, 120 minutes delayed pickup.
Q. What if I am unable to arrive in time for a reservation "No Show"?
A. NO SHOW will be charge full rate contracted. To avoid being charged you must call us TOLL FREE NUMBER 1-866-253-3705.
Q How much time should I allow to get to the airport for my departure?
A. The TRAFFIC flow between Manhattan to the Airports is unpredictable. Add extra time for bad weather or holidays.
We recommend at least 3 or 4 hours before flight.
Q. Does Royal Way Limousine provide a baby seat?
A. Yes, requests for baby seat should be requested when booking your reservation and will be charge additional $30/each.
Uncontrollable Acts, Acts of God and/or Acts of Mother Nature
Royal Way Limousine, Inc. is not responsible for acts of God, acts of Mother Nature and/or circumstances that are beyond our control; including, but not limited to traffic congestion, road closures, accidents, flight delays, weather delays etc.
Average travel time to/from the New York City Area Airports (rush hours traffic will increase the average travel time):
Manhattan LaGuardia Airport =45 minutes
Manhattan JFK Airport =60 minutes
Manhattan Newark Airport =60 minutes
Manhattan Teterboro Airport =60 minutes
Manhattan HPN/White Plains Airport =80 minutes
Manhattan MacArthur/Islip Airport =100 minutes
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